PRIVACY POLICY Last updated December 11, 2024 This Privacy Notice for Coastal Trucking Insurance LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you: -Visit our website at coastaltruckinginsurance.com, or any website of ours that links to this Privacy Notice -Engage with us in other related ways, including any sales, marketing, or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at service1@coastaltruckinginsurance.com WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: -Names -Phone numbers -Email addresses Sensitive Information. We do not process sensitive information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. HOW DO WE PROCESS YOUR INFORMATION? In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: -To provide a quote for commercial trucking insurance. -To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience SMS opt in and Phone numbers collected for Communications purposes will not be shared with Third parties and affiliates for Marketing. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment. WHAT ARE YOUR PRIVACY RIGHTS? In Short: You may review, change, or terminate your account at any time, depending on your state of residence. Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. If you have questions or comments about your privacy rights, you may email us at service1@coastaltruckinginsurance.com Your Rights You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include: -Right to know whether or not we are processing your personal data -Right to access your personal data -Right to correct inaccuracies in your personal data -Right to request the deletion of your personal data -Right to obtain a copy of the personal data you previously shared with us -Right to non-discrimination for exercising your rights - Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling") Depending upon the state where you live, you may also have the following rights: -Right to access the categories of personal data being processed (as permitted by applicable law, including Minnesota’s privacy law) -Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Minnesota's privacy law) -Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including Minnesota’s privacy law) -Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law) How to Exercise Your Rights To exercise these rights, you can contact us by emailing us at service1@coastaltruckinginsurance.com or by calling toll-free at 888-453-3334. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information. YOU CONTACT US ABOUT THIS NOTICE If you have questions or comments about this notice, you may email us at service1@coastaltruckinginsurance.com or call 888-453-3334. You can contact us by post at: Coastal Trucking Insurance LLC - 701 SE 6th Ave Suite 201 Delray Beach, FL 33483 United States SMS Terms & Conditions SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Types of SMS Communications: If you have consented to receive text messages from Coastal Trucking Insurance LLC, you may receive messages related to the following (provide specific examples): Appointment reminders Follow-up messages Billing inquiries Promotions or offers (if applicable) Example: "Your payment is past due. If you need assistance with it feel free to give me call. Reply stop to opt-out from Coastal Trucking Insurance LLC messages." Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your [policy/billing, etc.]. Example: "Message frequency may vary. You may receive up to 1 SMS message per week regarding your account status." Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. Opt-In Method: You may opt-in to receive SMS messages from Coastal Trucking Insurance LLC in the following ways: Verbally, during a conversation By submitting an online form Opt-Out Method: You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. Standard Messaging Disclosures: Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages. Message frequency may vary.